Currently atOverlap AI (YC S24)
Abdi Ismail — product builder and designer standing above a city skyline
Security
Product
Marketing
UX Design
GTM
Engineering
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01
About
"

I didn't learn product in a classroom. I learned it by surviving systems that weren't designed for me.

I came to the United States as an African refugee. No network, no playbook, no safety net. Just a sharp awareness that the systems around me — immigration, healthcare, education — were built by people who never had to use them.

That awareness became a compass. I started in security engineering at Ameriprise Financial and AWS, where I learned how systems break before I ever tried to build one. Threat models. Infrastructure. The anatomy of failure.

But securing systems wasn't enough. I wanted to design ones that actually worked for people. So I deliberately built a second skillset: UX through Prime Digital Academy, product management through the University of Washington's Accelerator.

Now, as a Growth Engineer at Overlap AI (YC S24), I sit at the intersection where most people pick a side: technical rigor and human empathy. I chose both.

The Path

2019First-gen graduate. B.S.B. from University of Minnesota.
2019Information Security Analyst, Ameriprise Financial.
2021Security Engineer, Amazon Web Services.
2023Product Management Accelerator, University of Washington.
2024UX Design & Research, Prime Digital Academy.
2025Growth Engineer, Overlap AI (YC S24).
02
Selected Work

Four case studies in designing for people who need it most.

01UX Design / Research / Capstone

Entry Point

Refugees and immigrants face significant challenges during US resettlement — navigating complex legal pathways, managing extensive documentation, and accessing essential resources like employment, healthcare, and education. Despite receiving a lot of information, many refugees struggle to understand and apply it in their daily lives.

10+ user interviews
40% task completion increase
12 features scoped to 4
Mobile + desktop prototypes
02UX Design / Solo Project

Return Pro

30% of all online purchases are returned. 6 out of 10 shoppers forget their return windows. Managing returns across multiple retailers is fragmented, manual, and stressful.

4 competitors analyzed
3 personas developed
60% forgot return windows
Full hi-fi prototype
03mHealth UX / Client Project

NEAT-O

Individuals with opioid use disorder (OUD) and co-occurring mental health issues need clinically effective, FDA-cleared digital therapeutics that feel human — not clinical. NeuroType NEAT-O is a prescription-only mHealth app. The challenge: design an onboarding experience and learning module system that supports treatment engagement without adding cognitive burden.

10 new heuristics applied
2 core screens designed
FDA-cleared standards
UMN research lab
04UX Research + Product Design

Contractor Pro

Contractor Pro is a web app for contractors managing teams of 1–5 workers. Originally desktop-only, they needed a mobile-first transition and new features — but their users are time-constrained tradespeople who are hesitant to learn new software. Every feature had to justify its existence.

63 features narrowed to 3
10-point sprint budget
Kano analysis + scoping
Full hi-fi wireframes
03
Background

Experience

Growth Engineer

Overlap AI (YC S24)

Building growth systems at a YC-backed AI startup. Full-stack product engineering with real users, real stakes.

2025 – Present

UX Design & Research

Prime Digital Academy

Intensive apprenticeship: user interviews, usability testing, prototyping, design systems. Four shipped case studies.

2024

Product Management Accelerator

University of Washington

Intensive product training: roadmapping, prioritization frameworks, stakeholder alignment, PRDs, and Kano analysis.

2023

Security Engineer

Amazon Web Services

Threat modeling, infrastructure security, incident response. Learned how systems break before building them.

2021 – 2023

InfoSec Analyst

Ameriprise Financial

Security operations, SIEM management, vulnerability assessment. Where the systems thinking started.

2019 – 2021

Education

Product Management Accelerator

University of Washington

2023

UX Design & Research Certification

Prime Digital Academy

2024

B.S.B. Management of Information Systems

University of Minnesota

2019

Skills

Security taught me how systems break. Design taught me how people think. Product taught me where those two meet.

Design & Research

FigmaUser InterviewsUsability TestingJourney MappingIAPrototypingDesign Systems

Engineering & AI

GPT-4DALL-E 3FirebaseNext.jsZapierPythonGoogle Apps Script

Product

RoadmappingPrioritizationStakeholder AlignmentPRDsKano AnalysisTech Scoping

Security & Systems

AWSSplunkLinuxCompTIA Security+Network+

Where I operate

SecurityDesignProduct

The intersection most people avoid.

04
Contact

Let's build something
that matters.

I'm looking for product and design roles where I can bring the full weight of my background — security, design, engineering — to products that serve real people. I've navigated systems that weren't built for me my entire life. Now I build the ones that are.

If your team values builders who've lived the problems they solve, I'd love to hear from you.